Refund & Return Policy
Last updated: January 2024
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100% Freshness Guarantee
If you receive a product that is not fresh, we promise a full refund or free re-delivery — no questions asked.
Eligible for Refund
- Product received is clearly not fresh or has an odour
- Product received is significantly different from description
- Product damaged during transit (photo evidence required)
- Wrong product received
- Order not received (delivery failure confirmed)
Not Eligible for Refund
- Dislike the taste or cooking method of the product
- Ordered too much or changed your mind
- Did not contact us within 24 hours of receipt
- Product has already been cooked or processed
- Subjective personal preference only
How to Request a Refund
1
Take Photos
Upon receiving your order, take photos immediately if you notice any issues — including the outer packaging and the product itself.
2
Contact Us
Within 24 hours of receipt, contact us via WhatsApp or email with your order number and photos.
3
Review
Our team will review your claim within 1 working day.
4
Refund / Re-delivery
Once approved, we will arrange re-delivery on the next delivery day, or issue a refund to your original payment method (7–14 working days).
Refund Timeline
Re-deliveryNext working day or nearest delivery date
FPX Bank Transfer Refund7–14 working days (bank processing)
Touch 'n Go Refund3–7 working days
Credit Card Refund7–14 working days (depends on issuing bank)
Need to request a refund?
Contact us with your order number and photos: